In Shape Mummy Pty Ltd (ABN 42 612 031 008), P.O. Box 1259 Paradise Point, Queensland, Australia 4216 is an online weight loss and wellness company that provides its customers weight loss products and services.  

Delivery Policy 

We deliver our products using Australia Post, sent from In Shape Mommy in the Gold Coast, Australia. Shipping costs are a flat rate of $9.95 USD and will be added to the order total before checkout.  Orders are dispatched within 24 hours on week days after you place your order. Delivery times are subject to Australia Post. 

 Refund & Returns 

If for any reason you are not completely satisfied with your In Shape Mommy Health Shake purchase we will give you a 30 day money-back guarantee, excluding postage costs, from the time you receive the goods. Please email us at support@inshapemommy.com within that time if you are not satisfied with your purchase so that we can resolve any problems and post the packaging to In Shape Mommy at PO Box 1259 Paradise Point, Queensland 4216.

This refund policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product. Postage costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. In Shape Mommy will not be responsible or parcels lost or damaged in transit if you choose not to insure.

 Security Policy

In Shape Mommy uses Paypal, Shopify and Afterpay for its online credit card transactions. They processe online credit card transactions for millions of online business across 120 countries, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using these payment gateways are secured payments.

- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by In Shape Mommy or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within Stripes bank-grade data centre, further protecting your credit card data.
- Stripe is an authorised third party processor for all the major Australian banks.
- Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by In Shape Mommy.

 

Privacy Policy

Introduction

In Shape Mommy regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all In Shape Mommy users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact support@inshapemommy.com

Collection of Information

In order to use the In Shape Mommy website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by In Shape Mummy is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

 

Use of Collection Information

Any details collected from In Shape Mommy customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

 

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at support@inshapemommy.com

 

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at support@inshapemommy.com.

 

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

Communications

In Shape Mummy uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at support@inshapemommy.com.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

 

Third Parties

In Shape Mommy may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

In Shape Mummy does not share any information with third parties for any unknown or unrelated uses.

 

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the In Shape Mommy site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.inshapemommy.com

 

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

 

Disclaimers

By transmitting or posting submissions/reviews of our products, the customer grants them the right to use, reproduce, distribute, adapt, etc the material and acknowledges that the content may be used by the site for any purpose, without limitation, including for marketing purposes.

 Results may vary between individuals based on your exercise, diet and other factors. Please consult with your medical professional before starting any weight loss or exercise program. You should immediately seek medical attention if there are any unanticipated changes to your physical condition at any time. The content on this website is not intended to replace the advice of a medical professional. The website is not intended to be used to diagnose, treat, cure or prevent any medical condition (including any mental health conditions) or for any therapeutic purposes. The material on this website is intended only to provide a summary and general overview on matters of interest.

To the maximum extent permitted by law, In Shape Mommy takes no responsibility whatsoever to you or anyone else for any loss or damage suffered as a result of or in connection with the use of this website or any of its content. This includes, but is not limited to, the transmission of any computer viruses and any subsequent constructive loss which may occur. We recommend that prior to downloading any files, photos or articles, an appropriate virus check should be conducted.

In Shape Mommy provides links to other sites for your convenience, however we take no responsibility as to the accuracy or currency of information on those sites. We do not endorse any information, goods or services referred to within the sites and our provision of links should not be taken to be an endorsement.

In Shape Mommy authorises printing of content for personal use only and, all other use, copying or reproduction of this website or any part of it is prohibited (except to the extent permitted by law).

 

Customer Service 

If you have any queries please contact support@inshapemommy.com or In Shape Mummy, PO Box 1259 Paradise Point, Queensland 4216.